booqoo Refund and Cancellation Policy

Last updated: October 14, 2026

This policy covers the plans you buy from booqoo for our apps, such as a Sendoo or Calloo plan. It does not cover anything you buy from a creator who uses our apps, such as a call booked through Calloo. The creator sells those and the creator's refund rules apply (see the Calloo terms).

• How you are billed. Our plans are sold through Whop. booqoo is the seller and Whop processes the payment.
• Cancel any time. Cancel your plan in Whop, under your memberships. You keep access until the end of the period you paid for, and you will not be charged again.
• No refunds for part of a period. When you cancel, we do not refund the rest of the current month or year.
• First payment. If a new paid plan is not right for you, email support@booqoo.com within 7 days of your first payment and we will refund it in full. This applies once per customer for each app, and not to renewals.
• Our mistakes. We refund in full any duplicate charge, any charge after you canceled, and any other billing error on our side.
• Usage already used. Charges for metered usage you have already used, such as call minutes or messages sent, are not refundable.
• How to ask. Email support@booqoo.com, or request a refund in Whop (open Orders, find the payment and choose Request Refund). We reply within 7 days. If we cannot agree, Whop may review the request through its Resolution Center, and its decision applies.
• How refunds are paid. Refunds go back to the original payment method through Whop, for the full amount you paid. Most arrive within 3 to 7 business days, depending on your bank.
• Chargebacks. Please contact us before disputing a charge with your bank. We fix most billing problems quickly. An account with an open chargeback may be paused until it is resolved.
• Your legal rights. Consumers in the EU, the UK and some other places have legal rights that this policy does not limit.